Privacy policy
Who we are
Hereford Consulting (ABN 94 208 057 446) is based in Adelaide, South Australia. This policy explains how we handle personal information when you use this website, the Financial Health Check, or our services. We follow the Australian Privacy Principles.
The Financial Health Check
Everything you enter into the Health Check, and any statements you upload, stays in your web browser on your own device. It is not sent to us or anyone else. If you choose to save your answers to a file, the file is encrypted with a password only you know. You can delete your answers at any time from within the app or by clearing your browser data.
Anonymous statistics (optional)
At the end of the Health Check you can choose to share anonymous statistics. It is off unless you tick it. If you do, we receive broad ranges only: your state, city or regional, single or couple, number of children, age ranges, work status, ranges for income, net worth, home loan and super, how on track you are, the data confidence rating, which to-do items came up and which introductions you asked for. We never receive names, dates of birth, contact details, exact amounts, statements or health information. The record is stored in Google Firebase and linked only to a random code on your device; untick the option and it is deleted. We use these statistics to improve the Health Check and understand which services people need.
Being contacted
We only contact you if you ask us to: by booking a catch-up, emailing us, or ticking the separate option allowing Hereford Consulting to contact you about further help or introductions. That permission lasts six weeks and you can withdraw it at any time. Providers only contact you if you separately ask us to introduce you.
What we collect
- Information you choose to send us, such as your PDF report, the consent page, or an email asking for an introduction or help.
- Your name and contact details, so we can respond to you.
- Health information only if it is in a report you choose to send us (for example, private health cover details), and only with your consent.
Our website host keeps basic technical logs (such as IP address and browser type) to run and secure the site.
How we use it
- To respond to you and provide the help you ask for.
- To introduce you to a provider, only if you ask us to. An email introduction shares your name and email address only. You decide what else to share with them.
- To meet our legal and record-keeping obligations.
We do not sell your information or use it for marketing without your consent.
Referral fees
Some providers pay us a flat referral fee if you become their client. The fee is shown in your report before you choose, and your price is the same whether or not you were referred.
Storage and security
Information you send us is stored securely in [Google Workspace, in Australia where available], with two-step sign-in and access limited to Hereford Consulting. We keep it only as long as we need it, then delete it securely.
Access, correction and complaints
You can ask to see or correct the information we hold about you, withdraw your consent, or make a complaint, by emailing [privacy email]. We will respond within 30 days. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.